Shipping Policy

FREIGHT CHARGES

Shipments are sold FOB origin. Seller reserves the right to select the method and type of transportation to the buyer. All shipping and handling charges, including excess packing, shipping, transportation charges, expediting and special handling costs shall be charged to buyer's account.

Most shipments are delivered on a Nelson Wholesale Service, Inc. truck and are subject to a standard delivery charge of $24.50.

MINIMUM ORDER

Minimum order value is $500 USD.

DROP SHIPMENT

Merchandise may be shipped directly to seller's customers from the manufacturer. Seller reserves the right to deny drop ship privileges for any reason. All drop shipments must comply with seller's standard procedures as outlined above and freight charges will be FOB point of shipment instead of seller's dock.

GOODS DAMAGED IN TRANSIT/CONCEALED DAMAGE

Damage to goods in transit is the liability of the carrier. It is the responsibility of the buyer to document and report all damages to the carrier without delay. Any evidence of damage must be retained by the buyer for inspection by the carrier. If damage was not noted and reported at the time of the receipt of the goods, the carriers may refuse liability for concealed damage reported after 30 days. Seller does not accept liability for goods damaged in transit. 


Return Policy

ALL ITEMS being returned require a Return Merchandise Authorization (RMA) form to be eligible for credit. A picture of the product(s) must be submitted to obtain an RMA. Products will be inspected once returned to our warehouse.

We do not guarantee the sale of products. Slow-moving or seasonal items will not be returned for credit.

Damaged products must be reported within 24 hours of your delivery to our office.

Shortage of products must be reported within 24 hours of your delivery to our office.

Outdated items must not be over 30 days past expiration. Some expired products are not eligible for credit and are non-returnable.

Defective items to be returned must have been purchased within 60 days and require an invoice number and RMA. (Speak to your sales representative to initiate any defective item return.)

Products received in error must be returned in their original packaging for full credit.

Pet Food returned by the end consumer must be reported to our office. We will need the customer information, UPC barcode, and production date completed on our Pet Food Credit forms.

A 20% restocking fee will be charged on any product(s) returned with price tags or stickers. No credit will be issued if the price has been written on the item.

Revised 10/15/2019