Returns Policy

 

ALL ITEMS being returned require a Return Merchandise Authorization (RMA) form to be eligible for credit. A picture of the product(s) must be submitted to obtain an RMA. Products will be inspected once returned to our warehouse.

We do not guarantee the sale of products. Slow-moving or seasonal items will not be returned for credit.

Damaged products must be reported within 24 hours of your delivery to our office.

Shortage of products must be reported within 24 hours of your delivery to our office.

Outdated items must not be over 30 days past expiration. Some expired products are not eligible for credit and are non-returnable.

Defective items to be returned must have been purchased within 60 days and require an invoice number and RMA. (Speak to your sales representative to initiate any defective item return.)

Products received in error must be returned in their original packaging for full credit.

Pet Food returned by the end consumer must be reported to our office. We will need the customer information, UPC barcode, and production date completed on our Pet Food Credit forms.

A 20% restocking fee will be charged on any product(s) returned with price tags or stickers. No credit will be issued if the price has been written on the item.

Revised 1/29/2024